Return & Refund Policy

At Devaayam Essentials, a brand owned and operated by Bergenia Organic Private Limited, customer satisfaction is our top priority. However, due to the nature of our products, we maintain a strict no-return and no-refund policy.

1. No Returns or Exchanges

All our products, including essential oils, are liquid and personal-care items. For hygiene, safety, and quality reasons, we do not accept returns or exchanges once the product is delivered.

2. Damaged or Wrong Product

• If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
• You must share clear photos or videos of the package and product for verification.
• We recommend recording a short unboxing video at the time of delivery to support verification in case of damage claims.
• After verification, a replacement product will be delivered within 7 to 10 days, or a partial refund may be processed at our discretion within 7 to 10 business days.

3. Refunds (If Applicable)

• Refunds are applicable only if a verified order is cancelled before dispatch or found defective upon delivery.
• Once approved, refunds are processed within 7–10 business days to your original payment method via Razorpay.

4. Cancellations

Orders can be cancelled only before dispatch. Once shipped, the order cannot be cancelled, modified, or refunded.

5. Contact Us

For return, refund, or damage-related queries, please contact our support team:

• Email: devaayamessentials@gmail.com
• Phone: [+91 8295783312]

Note: This Return & Refund Policy complies with Razorpay’s payment guidelines and applies to all orders placed through www.devaayamessentials.com.